Package ru.bitel.bgbilling.plugins.helpdesk.common.service

Interface HelpdeskService

@MTOM(enabled=true)
public interface HelpdeskService

Method Summary

Modifier and Type	Method	Description
void	categoryDelete(int categoryId)
HelpDeskLinks	categoryGroupLinks(int groupId)
List<IdTitle>	categoryGroupList()
SearchResult<IdTitle>	categoryList(Page page)
MapHolder<IdTitle,List<IdTitle>>	categoryMapForContract(int contractId)
List<String>	categorySubcategoryIdsForGroup(int contractId)
void	categoryToGroupAdd(int groupId, List<Integer> categoryIds)
void	categoryToGroupDelete(int groupId, List<Integer> categoryIds)
void	categoryUpdate(int categoryId, String title)
void	contractGroupUpdate(int contractId, int groupId)
ru.bitel.bgbilling.plugins.helpdesk.common.dto.ContractModeDTO	contractModeGet(int contractId)
void	contractModeUpdate(int contractId, String currentModeId)
void	fileDelete(int fileId)
ru.bitel.bgbilling.common.dto.FileDto	fileDownload(int fileId, int contractId)	FileDownload("id")
FileInfo	fileUpload(String topicId, String uuid, String filename, long size, jakarta.xml.ws.Holder<jakarta.activation.DataHandler> fileData)	было FileUpload("id","comment","filename","filedata","size")
String	getContractCurrentMode(int contractId)
List<FileInfo>	getMessageFileList(int messageId)
List<ru.bitel.bgbilling.common.model.KeyValue>	getModeList()
MapHolder<String,String>	getParams(int contractId)
SearchResult<IdTitle>	groupList(boolean groupForDirectory, int contractId, Page page)
void	groupUpdate(int groupId, String title)
List<IdTitle>	managerList()
void	messageAdminReadSet(int messageId)
void	messageCommentUpdate(int messageId, String comment)
Message	messageGet(int contractId, int topicId, int messageId)
int	messageNewCount()	Количество новых сообщений (всего)
int	messageNextId(int topicId, int id)
int	messagePrevId(int topicId, int id)
int	messageUpdate(Message message)
SearchResult<Package>	packageList(Boolean status, Page page)
int	reserveStatusGet(int topicId)	Получение резервного статуса у топика.
int	reservStatusUpdate(int topicId, int reserveStatus)	Обновление статуса резервирования у топика.
SearchResult<Message>	searchTopicMessages(int contractId, int topicId, String[] sort, Page page)
void	setParams(int contractId, MapHolder<String,String> properties)
void	subcategoryDelete(int subcategoryId)
SearchResult<IdTitle>	subcategoryList(Page page)
void	subcategoryToCategoryAdd(int groupId, Set<Integer> categoriesIds, Set<Integer> subCategoriesIds)
void	subcategoryToCategoryDelete(int groupId, Set<Integer> categoriesIds, Set<Integer> subCategoriesIds)
void	subcategoryUpdate(int subcategoryId, String title)
void	topicAutocloseUpdate(int topicId, boolean autoclose)
void	topicBindSet(int topicId, String userId)	привязка топика к какому то юзеру (или отвязка соответсвенно от всех или к текущему привязка)
void	topicCategorySubcategoryUpdate(int topicId, int categoryId, int subcategoryId)
int	topicCostUpdate(int topicId, BigDecimal sum)	Установка, обновление стоимости топика.
int[]	topicCreate(Topic topic, Message message)
Topic	topicGet(int contractId, int topicId, boolean loadMessages)
Result<Topic>	topicList(int contractId, int id, Boolean history, Date dateFrom, Date dateTo, String title, String message, Page page)
void	topicManagerChange(int topicId, int managerId, String comment)
List<ChangeManager>	topicManagerChangeList(int topicId)
void	topicMarkReadByCustomer(int contractId, int id)
int	topicNotificationUpdate(int topicId, int mode, String value)
void	topicPackageStateSet(int contractId, int topicId, Boolean include)
SearchResult<Topic>	topicSearch(int topicId, String title, String message, int status, String userSelect, boolean onlynew, boolean closed, Period period, Page page)
void	topicStateUpdate(int topicId, boolean state, boolean packageMode)
List<IdTitle>	topicStatusList()
void	topicStatusUpdate(int topicId, int status)
void	topicUpdateState(int contractId, int id, boolean state)

Method Details

reservStatusUpdate

int reservStatusUpdate(int topicId,
 int reserveStatus)
                throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Обновление статуса резервирования у топика. Если устанавлиемый статус "BLOCKED", но средств на счету не достаточно, то устанавливается статус IN_WHAIT. И уже в дольнейшем будет произведена попытка заболокировать требуемую сумму.

Parameters:

topicId - - код топика.

reserveStatus - - устанавливаемый статуc. смотреть значения в HelpDeskConstants;

Returns:

- кол-во изменненых строк в БД.

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

reserveStatusGet

int reserveStatusGet(int topicId)
              throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Получение резервного статуса у топика.

Parameters:

topicId - - ид топика.

Returns:

- статусы из HelpDeskConstants

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicCostUpdate

int topicCostUpdate(int topicId,
 BigDecimal sum)
             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Установка, обновление стоимости топика. При дальнейшем переводе на сервайсы заменить обычным обновлением топика</>.

Parameters:

topicId - - ид топика.

sum - - устанавливамя стоимость.

Returns:

- кол-во измененных строк в БД.

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicNotificationUpdate

int topicNotificationUpdate(int topicId,
 int mode,
 String value)
                     throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

fileDelete

void fileDelete(int fileId)
         throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

fileDownload

ru.bitel.bgbilling.common.dto.FileDto fileDownload(int fileId,
 int contractId)
                                            throws Exception,
ru.bitel.bgbilling.common.BGMessageException

FileDownload("id")

Parameters:

fileId - ид файла

cid -

Returns:

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

fileUpload

FileInfo fileUpload(String topicId,
 String uuid,
 String filename,
 long size,
 jakarta.xml.ws.Holder<jakarta.activation.DataHandler> fileData)
             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

было FileUpload("id","comment","filename","filedata","size")

Parameters:

topicId -

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryMapForContract

MapHolder<IdTitle,List<IdTitle>> categoryMapForContract(int contractId)
                                                 throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicCreate

int[] topicCreate(Topic topic,
 Message message)
           throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicGet

Topic topicGet(int contractId,
 int topicId,
 boolean loadMessages)
        throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicSearch

SearchResult<Topic> topicSearch(int topicId,
 String title,
 String message,
 int status,
 String userSelect,
 boolean onlynew,
 boolean closed,
 Period period,
 Page page)
                         throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicList

Result<Topic> topicList(int contractId,
 int id,
 Boolean history,
 Date dateFrom,
 Date dateTo,
 String title,
 String message,
 Page page)
                 throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicMarkReadByCustomer

void topicMarkReadByCustomer(int contractId,
 int id)
                      throws Exception

Throws:

Exception

topicUpdateState

void topicUpdateState(int contractId,
 int id,
 boolean state)
               throws Exception

Throws:

Exception

messageUpdate

int messageUpdate(Message message)
           throws Exception

Throws:

Exception

messagePrevId

int messagePrevId(int topicId,
 int id)
           throws Exception

Throws:

Exception

messageNextId

int messageNextId(int topicId,
 int id)
           throws Exception

Throws:

Exception

messageNewCount

int messageNewCount()
             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Количество новых сообщений (всего)

Returns:

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicStatusList

List<IdTitle> topicStatusList()
                       throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryList

SearchResult<IdTitle> categoryList(Page page)
                            throws Exception

Throws:

Exception

categoryUpdate

void categoryUpdate(int categoryId,
 String title)
             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryDelete

void categoryDelete(int categoryId)
             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryToGroupAdd

void categoryToGroupAdd(int groupId,
 List<Integer> categoryIds)
                 throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryToGroupDelete

void categoryToGroupDelete(int groupId,
 List<Integer> categoryIds)
                    throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryGroupList

List<IdTitle> categoryGroupList()
                         throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categoryGroupLinks

HelpDeskLinks categoryGroupLinks(int groupId)
                          throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

subcategoryList

SearchResult<IdTitle> subcategoryList(Page page)
                               throws Exception

Throws:

Exception

subcategoryToCategoryAdd

void subcategoryToCategoryAdd(int groupId,
 Set<Integer> categoriesIds,
 Set<Integer> subCategoriesIds)
                       throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

subcategoryToCategoryDelete

void subcategoryToCategoryDelete(int groupId,
 Set<Integer> categoriesIds,
 Set<Integer> subCategoriesIds)
                          throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

categorySubcategoryIdsForGroup

List<String> categorySubcategoryIdsForGroup(int contractId)
                                     throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

managerList

List<IdTitle> managerList()
                   throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicManagerChangeList

List<ChangeManager> topicManagerChangeList(int topicId)
                                    throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicManagerChange

void topicManagerChange(int topicId,
 int managerId,
 String comment)
                 throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicStatusUpdate

void topicStatusUpdate(int topicId,
 int status)
                throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicStateUpdate

void topicStateUpdate(int topicId,
 boolean state,
 boolean packageMode)
               throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicAutocloseUpdate

void topicAutocloseUpdate(int topicId,
 boolean autoclose)
                   throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicCategorySubcategoryUpdate

void topicCategorySubcategoryUpdate(int topicId,
 int categoryId,
 int subcategoryId)
                             throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicBindSet

void topicBindSet(int topicId,
 String userId)
           throws Exception,
ru.bitel.bgbilling.common.BGMessageException

привязка топика к какому то юзеру (или отвязка соответсвенно от всех или к текущему привязка)

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

topicPackageStateSet

void topicPackageStateSet(int contractId,
 int topicId,
 Boolean include)
                   throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

messageCommentUpdate

void messageCommentUpdate(int messageId,
 String comment)
                   throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

messageAdminReadSet

void messageAdminReadSet(int messageId)
                  throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

contractModeGet

ru.bitel.bgbilling.plugins.helpdesk.common.dto.ContractModeDTO contractModeGet(int contractId)
                                                                        throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

contractModeUpdate

void contractModeUpdate(int contractId,
 String currentModeId)
                 throws Exception

Throws:

Exception

contractGroupUpdate

void contractGroupUpdate(int contractId,
 int groupId)
                  throws Exception

Throws:

Exception

getContractCurrentMode

String getContractCurrentMode(int contractId)
                       throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

getModeList

List<ru.bitel.bgbilling.common.model.KeyValue> getModeList()
                                                    throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

getParams

MapHolder<String,String> getParams(int contractId)
                            throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

setParams

void setParams(int contractId,
 MapHolder<String,String> properties)
        throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

groupList

SearchResult<IdTitle> groupList(boolean groupForDirectory,
 int contractId,
 Page page)
                         throws Exception

Throws:

Exception

groupUpdate

void groupUpdate(int groupId,
 String title)
          throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

subcategoryUpdate

void subcategoryUpdate(int subcategoryId,
 String title)
                throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

subcategoryDelete

void subcategoryDelete(int subcategoryId)
                throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

messageGet

Message messageGet(int contractId,
 int topicId,
 int messageId)
            throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

searchTopicMessages

SearchResult<Message> searchTopicMessages(int contractId,
 int topicId,
 String[] sort,
 Page page)
                                   throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

getMessageFileList

List<FileInfo> getMessageFileList(int messageId)
                           throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException

packageList

SearchResult<Package> packageList(Boolean status,
 Page page)
                           throws Exception,
ru.bitel.bgbilling.common.BGMessageException

Throws:

Exception

ru.bitel.bgbilling.common.BGMessageException